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In this FAQ section you can find the answer to the most frequently asked questions
Search for your answer in the categories:
THE ACCOUNT:
The inscription
Registration on the site is free and without obligation. You will receive an email confirming registration.
How do I change my account details?
By logging into your account you can change your data
Account deletion
If you want to delete your account you can do it directly by entering your "My Account" control panel. If you have difficulty contact us and we will help you
Is my data safe?
According to our privacy policy, your credentials are safe
Password recovery
If you have forgotten your password, click on "Forgot your password?" and the system will send you an e-mail to be able to create a new one
THE NEWSLETTER:
Why subscribe to the newsletter?
With the newsletter you will receive a preview of the discounts, promotions, offers and coupon codes that you can apply during the purchase phase. You will also receive a 3% discount coupon
HOW TO MANAGE AN ORDER:
How to order
You can proceed directly from the site by registering, or if you prefer you can buy without registration.
Can I order by phone?
Of course! You can contact us at the numbers: +39 0824 49346 - +39 0824 1816643 - +39 389 7940545. Our offices are open from Monday to Friday from 8.30 to 18.30
How can I search for a product?
Our products are divided by category, choose the product you are interested in and add to the cart.
What if I can't find the product I'm interested in on the site?
We are here! Contact us and we will help you. You can contact us at the numbers: +39 0824 49346 - +39 0824 1816643 - +39 389 7940545. Our offices are open from Monday to Friday from 8.30 to 18.30
How do I proceed with the purchase?
Once you have chosen the product, click on "add to cart", and then click "go to checkout"
Are there any coupon codes?
Yup! We have hundreds of products that are coupled with coupons. If a coupon code is associated with the chosen product, enter it directly at the checkout and get the discount!
What happens after placing an order?
You will receive the confirmation in PDF by e-mail with the summary of the chosen products. In confirmation, the shipping times are also indicated.
What if a product is not available or the production times are too long?
If the ordered product is not available, or the production times are too long, we offer you an alternative product with the same characteristics.
What if the proposed alternative product does not meet my needs?
In this case we will manage the refund of the amount paid
SHIPPING AND DELIVERY COSTS
Is the transport free?
For shipments outside the Italian area the cost of transport is not excluded
Why is transport to be added on some products?
Transport on products such as cells and semi-finished products, transport is calculated separately as we have to entrust them to direct couriers that change according to the place of delivery.
What are the delivery times?
If the product is available, we will ship within two days of payment received. Normally couriers take about 7 days for delivery. In the months of August and December delivery times may vary due to the enormous amount of work they have to manage before the holidays
What if the product arrives damaged?
As a practice, we always indicate how to accept the goods. We always send our information by e-mail, confirmations and directly on the site on the "shipping" page