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Shipping and Delivery

The purchased goods will be delivered by our couriers to the address supplied by the customer when ordering together with a DDT (delivery note). The invoice will be emailed to the email address given by the customer

The customer will be telephoned in advance by the courier to arrange delivery.

It is not possible to change the planned delivery time by more than 48 hours. If the Customer is not at the delivery location on the day agreed with the carrier (and whenever it is not possible to contact the Customer once they have been sent) the goods will be placed in storage in the local warehouse. In this event, any expenses incurred by D.L.Service Div. E-commerce for this service will be charged to the Customer.

The couriers deliver to street level; should deliveries have to be made to upper floors or to awkward locations this should be mentioned when ordering. 

The couriers deliver from Monday to Friday, except on bank holidays. D.L.Service Div. E-commerce is not responsible for any delays due to the courier.

The goods leave the manufacturer’s warehouse intact and are packaged with durable materials to guarantee the product’s security during transportation. The Customer must check that the packaging is intact on delivery (not wet, punctured, folded, without a base or otherwise). If the parcel has been tampered with, or is broken or otherwise damaged, the customer must point this out to the courier who made the delivery and accept the goods with “SUBJECT TO VERIFICATION BECAUSE...” giving a detailed description of the damage detected on the appropriate accompanying document which the customer should sign.

Any notification of damage should be emailed within 5 working days to: info@ristorazione-refrigerazione.it by sending photographic proof of the packaging and of the damaged goods. If the Customer accepts the goods without appending the necessary reservation, he/she will not subsequently be able to claim for any damages due to transportation.

Delivery time

Delivery times will be given in the order confirmation which the Customer will receive following management of the online order. The Customer can request the state of progress of the order at any time by contacting our operators or by sending an email. Should there be a delay due to the manufacturer, D.L.Service Div. E-Commerce will undertake to notify the Customer promptly.

In such cases, any delays are not the responsibility of D.L.Service Div. E-commerce and no requests for compensation from the Customer will be considered