Shipping and Delivery
The goods purchased from D.L. Service Div. E-commerce Srl are delivered by national or international courier to the address specified by the Customer when ordering online, by telephone or by e-mail.
Transport costs are calculated based on the geographical area and the weight / volume of the product.
The cost of transport outside the Italian area is calculated based on the weight / volume of the goods and the place of destination. All import charges required by the country of destination are charged to the customer.
The purchased goods will be delivered by our couriers to the address provided by the customer during the order, and will be accompanied by DDT (Transport Document), while the invoice will be sent electronically. The customer will be notified by telephone by the courier to arrange delivery. It is not possible to postpone the delivery beyond 48 hours from the notice. It is important that the customer provides a telephone number where he is always available.
In case of absence of the Customer on the day and place agreed with the carrier (and in any case in the event of the Customer being unable to be found once they have been shipped) the goods will be deposited in the local warehouse of the courier and the storage status will be opened. In this case, the expenses that the D.L.Service Div. E-commerce Srlwill incur for this service will be charged to the Customer who will have to pay before delivery.
The couriers deliver at street level and if you need deliveries to floors or disadvantaged areas it is necessary to communicate this when ordering.
Couriers make deliveries from Monday to Friday, excluding holidays. If there are delays due to the courier, this delay is not attributable to the D.L.Service Div. E-Commerce Srl.
The goods leave intact from the manufacturer's warehouse and are packed with resistant material to ensure the safety of the product during transport.
At the time of delivery, the customer is required to check that the packaging is intact (not wet, laundry, folded, without platform or other). If the package is tampered with, broken or otherwise, it is required to report it to the courier who made the delivery and to accept the goods with "CHECK RESERVE FOR DAMAGED PACKAGING" describing in detail the damage found on all copies of the courier's delivery receipts .
If the courier has a PDA, the customer is required to enter the words "INSPECTION RESERVE FOR DAMAGED PACKAGING" directly on the PDA and take a picture of the screen.
Damage complaints must be reported within 5 working days by e-mail to: firstname.lastname@example.org by sending photographic proof of the packaging and damaged goods and in the case of reserve on the handheld, also the photo taken on the screen of the handheld itself.
If the customer accepts the goods without complying with the above, he will not be able to claim any damage due to transport.
Delivery times are indicated in the order and / or quote phase.
D.L. Service Div. E-commerce Srl undertakes to respect the times indicated but should not be considered by the Customer as binding towards the conclusion of the contract.
Any right of the Customer to compensation for damages is excluded, as well as any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by a possible delay in production as a result of shipment.