CS Plan

SHIPMENTS AND DELIVERIES

Couriers deliver to street level and porterage service is excluded. When ordering, the customer is required to inform if delivery is to be made to an inconvenient area. Disturbed areas are all those places that due to distance or conformation of the territory are difficult to reach, ( e.g. islands, LTZ, historical centers, alleys, etc..) To deliver to these destinations, couriers require longer delivery times and the payment of an extra commission.

The goods will be shipped to the address provided during the order process. If it is to be delivered to a different address, it is the customer's responsibility to notify us at the time of ordering. If, after the shipment has been handled, the customer decides to change the destination address, the goods go into storage, resulting in charges for opening the file and for shipping

Professional machinery often comes without the socket for several technical and regulatory reasons:

Standardization and compatibility: Professional machinery is used in different parts of the world, where socket standards and electrical voltages vary. Providing the cord without a socket allows users to adapt the machinery to the standards of their country or work environment.

Installation customization: Professional machinery is often installed by qualified technicians who choose the type of socket or connection best suited to the customer's needs, such as direct connections to the electrical system or specific industrial sockets.

Safety regulations: In some professional settings, regulations require that machinery be connected directly to the electrical system through an earth leakage circuit breaker or fixed connection, rather than through a standard outlet. This reduces the risk of overloading or electrical failure.

Versatility of use: Providing the cable without a socket allows greater flexibility in configuration, preventing the manufacturer from having to manage product variants with specific sockets for each market.
Cost and waste reduction: Not including the socket reduces production costs and avoids waste in case the end user needs a different type of connection.

This practice is common for equipment requiring technical installation or operating in professional environments with specific requirements.

TERMS OF PAYMENT: You will be able to pay for the products ordered on our portal using the following payment methods

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1) PAYPAL

D.L.Service Div. E-Commerce Srl provides all the security and speed of payment through Paypal, a secure means of sending money, because it is possible to pay without sharing credit card data.

1) CREDIT OR PAY DEBT CARD IN 2.3.4 INSTALLMENTS 

Alma is available for purchases suitable value between € 50.00 and € 2,000.00. It can be paid in 2.3.4 comfortable installments. Payment allowed also in some European countries.

2) CREDIT CARD

By choosing payment by credit card you will be automatically directed to the website of the bank that will handle the transaction. The accepted credit cards are all those that rely on the Visa, MasterCard, American Express, CartaSi, Maestro circuit. The security of the transaction is guaranteed by a data encryption system that uses SSL (Secure Socket Layer) certificates

3) 30% ADVANCE PAYMENT WITH 70% BALANCE WHEN GOODS READY

By choosing this payment method you will have to pay 30% of the total order and the remaining 70% when the goods are ready for shipment. In this case, the customer will be notified two days before shipment in order to issue the balance transfer.

4) ADVANCE BANK TRANSFER

If you prefer to pay by bank transfer, you must send the accounting copy via email: info@ristorazione-refrigerazione.it or via WhatApp to n. +39 389 7940545. The purpose of the transfer must include the order number

Production times can vary from 3 to 15 days. The "Prompt Delivery" sticker is present on thousands of products. For all other products you can request availability by contacting our Customer Care on +39 0824 1816643, sending a WhatsApp message to no. +39 389 7940545 or send an email to info@ristorazione-refrigerazione.it